Frequently Asked Questions

1. How do I get started?
Once you know which style and length you’d like to start with, you can contact us. We will send you a questionnaire and you must fill it and send to us back later. You will then be directed to make a 50% upfront or 100% payment (You can pay all amount, it’s up to you) and off we go!

2. How does it work?

Once you’ve placed your order and completed our questionnaire we’ll start the production process: creating the storyboard, writing the script, recording the voiceover and create the animation for your video. A project manager will walk hand in hand with you through all the production process. The whiteboard/explainer packages will be done in a ’Done-For-You’ manner, the premium videos will be made in a ‘Done-With-You’ manner. The whole process takes about 2-8 weeks, depending on the complexity of the project.

3. How much does it cost?

It depends on the length and style of the video that you choose. First choose your desired video style and length, the prices will be calculated after that.

4. How do I know what length of video to choose?

The length of the video is usually determined by the length of the voice over, meaning, the text you want to say. In a 30 second script you can say 75 words, that’s usually enough to fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.

5. What if I want to make my video longer?

If you want to make your video longer during production, we can expand the length and budget with your approval. You can order multiple 30 second video, and can combine them into 1 video or spread those seconds across multiple videos. Just be sure to mention it in the questionnaire as to how you’d like to use your seconds e.g one long video or multiple short videos etc.

6. Is It Limited To One Video Per Customer?

No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 X 30 second video, you may produce 1 X 120 second video or 4 x 30 second videos for example. Just let us know in the questionnaire.

7. What if I don’t like the video?

Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund. Your satisfaction is our priority and our experience guarantee that.

8. I want to talk to someone first…

Of course! email us to: or and we will answer any questions you may have. Also you can contact us via phone: +370 646 55 560, book a video call on website, contact us on social media. All convenient choices for you!